Doze Host Ltd (“DozeHost”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding it.
1. Who We Are
Doze Host Ltd is registered in England and Wales (company number 14426247), with a registered office at 128 City Road, London EC1V 2NX, United Kingdom, and an operations office at House 2, Road 3, Block C, Nobodoy Housing, Mohammadpur, Dhaka 1207, Bangladesh.
2. What We Collect
- Account data: name, email address, phone number, billing address, company name (if applicable)
- Payment data: processed by our payment providers (card networks, bKash, Nagad, Rocket, DBBL Nexus, or your bank) — we do not store full card numbers on our own servers
- Service data: domain names, server configurations, support tickets, and chat transcripts
- Technical data: IP address, browser type, and usage logs collected automatically when you visit our website or use our client area
3. How We Use Your Data
- To provide, maintain, and bill for the services you purchase
- To respond to support requests and communicate service updates
- To detect and prevent fraud, abuse, and security incidents
- To comply with legal and regulatory obligations, including domain registry (e.g. ICANN WHOIS) requirements
- To send you service-related notices; marketing communications only with your consent, and you may opt out at any time
4. Legal Basis for Processing
Where UK/EU data protection law applies, we process your data on the basis of: performance of a contract (delivering the services you purchased), legal obligation (tax, WHOIS, anti-fraud), and legitimate interest (security, service improvement), or your consent where applicable.
5. Who We Share Data With
We share personal data only where necessary with:
- Payment processors (card networks, bKash, Nagad, Rocket, DBBL Nexus, banking partners)
- Domain registries and ICANN, for domain registration and WHOIS compliance
- Infrastructure and software providers necessary to deliver our services (e.g. data center operators, security and backup providers)
- Law enforcement or regulators, where required by law
We do not sell your personal data to third parties.
6. Data Retention
We retain account and billing data for as long as your account is active and for a reasonable period afterward to meet legal, tax, and dispute-resolution obligations. Support tickets and logs are retained for operational and security purposes and deleted on a rolling basis.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at support@dozehost.com. We will respond within a reasonable timeframe as required by applicable law.
8. Cookies
Our website uses cookies and similar technologies for essential site functionality, analytics, and (where enabled) advertising. You can control cookies through your browser settings.
9. Security
We use industry-standard safeguards — including Imunify360 security, firewalling, and access controls — to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
As we operate across the United Kingdom and Bangladesh, your data may be processed in either location. Where required, we apply appropriate safeguards for cross-border transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
Doze Host Ltd
128 City Road, London EC1V 2NX, United Kingdom
Email: support@dozehost.com
Phone: +880 1795 470074