This Refund Policy applies to purchases made directly with Doze Host Ltd (“DozeHost”) for hosting, VPS, dedicated server, reseller hosting, and domain registration services.
1. Shared, BDIX, and Reseller Hosting
New hosting accounts (shared, BDIX, and reseller plans) are covered by a 30-day money-back guarantee from the date of initial purchase. If you’re not satisfied within the first 30 days, contact support@dozehost.com or open a ticket at clients.dozehost.com for a full refund of your hosting fee, minus any domain registration cost (see below).
Renewal payments (after the initial 30-day period) are non-refundable but will not be charged again if you cancel before the next billing cycle.
2. VPS and Dedicated Servers
VPS plans carry a 7-day money-back guarantee from initial activation, provided the server has not been subject to excessive resource usage or abuse. Dedicated servers are non-refundable once provisioned, due to the upfront hardware and setup costs involved — we recommend confirming your requirements with our team via Contact us before ordering.
3. Domain Registration
Domain name registrations, transfers, and renewals are non-refundable once processed, as registry fees are paid to the domain registry immediately and are non-recoverable. This applies even if a hosting plan purchased alongside the domain is refunded under Section 1.
4. Add-ons and One-Time Services
Add-on services (e.g. site migrations, custom configuration, licenses such as cPanel/CloudLinux/Imunify360 add-ons) are billed at cost and are non-refundable once the work has begun or the license has been activated.
5. Exceptions
Refunds outside these windows may be considered at our discretion in cases of:
- Extended service outages caused by DozeHost infrastructure, beyond what’s disclosed in our uptime commitment
- Billing errors or duplicate charges
- Accounts terminated by DozeHost without cause
6. How Refunds Are Processed
Approved refunds are returned to the original payment method (card, bKash, Nagad, Rocket, DBBL Nexus, or bank transfer) within 5–10 business days. Processing times beyond this may depend on your bank or payment provider.
7. Chargebacks
Please contact us before filing a chargeback with your bank or payment provider — most billing issues can be resolved directly and faster through support. Accounts with an open chargeback may be suspended pending resolution.